Bay Area Public Power
Municipal utility, ~80,000 meters.
A five-agent preset for municipal + cooperative utilities - Operations Director, Customer Service Lead, Field Operations, Regulatory Affairs, Billing - wired with utility billing software (NISC / SEDC / Open Counter / Itineris), outage management (Schneider Electric / GE OMS), AMI / smart-meter platforms (Aclara / Itron / Sensus), and FERC + state-PUC compliance flows.
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→ kwave.ai| Content | Count |
|---|---|
| Agents | 5 |
| Skills | 8 |
| Companies running this | 4 |
5 AI agents wired for this role. The CEO Dashboard is the hub; the rest report up to the CEO unless flagged owner-direct (escalation paths that bypass the CEO, like crisis routing).
| Agent | Role | Reports to |
|---|---|---|
| Operations Director | Utility Ops | owner-direct |
| Customer Service Lead | Inbound + Account Management | operations-director |
| Field Operations | Meters + Outage Response | operations-director |
| Regulatory Affairs | Filings + Compliance | operations-director |
| Billing | Rate-Aware Billing | operations-director |
8 workflows the agents can run for you. Each is triggered by natural-language commands. The full SKILL.md (inputs, procedure, output format, write guards) is mounted in your workspace under .claude/skills/<slug>/ after install.
| Skill | Description |
|---|---|
| outage-tracking | Use when running outage response - ingests reports (SCADA / call-ins / AMI), geocodes outage extent, dispatches crews per priority, drafts customer + media communications, SAIDI / SAIFI tracking. |
| meter-ops | Use when managing meter operations - reads, exchanges, AMI exception handling, theft / tamper detection, new-service installation coordination, retire / replace per age. |
| customer-support | Use when handling inbound calls + portal - billing questions, service requests, payment plans, high-bill complaints, escalations to supervisor or PUC. |
| rate-aware-billing | Use when running monthly rate-aware billing - applies tiered / TOU (Time of Use) / demand rates correctly per account class (residential / commercial / agricultural / EV), handles net metering for solar customers. |
| delinquency-mgmt | Use when managing past-due accounts - drafts disconnect notices per state rules, payment plans, LIHEAP / utility-assistance coordination, winter shut-off moratorium compliance. |
| regulatory-filings | Use when tracking FERC (Federal Energy Regulatory Commission) / state-PUC filings, rate cases, integrated resource plans, EIA forms, REC / cap-and-trade reporting. |
| demand-response | Use when operating demand-response (DR) programs - enrollment, event triggers based on grid stress / wholesale price, settlement reporting to ISO, customer DR incentive payments. |
| safety-compliance | Use when managing OSHA + NESC (National Electrical Safety Code) compliance - incident tracking, near-miss reporting, training records, audit prep for state DOSH / OSHA inspections. |
Public listings only — opted in by the company. 4 companies below.
Create a company in KWAVE and the full Energy Utility preset above runs in your workspace from day one - all 5 AI agents and 8 skills, wired and ready.
Detailed workflow guides for each skill live inside the workspace dashboard. Sign up at kwave.ai to access them.