Harbor Bay Inn
Independent boutique, 65 rooms.
A five-agent preset for independent hotels - General Manager, Front Office Manager, Housekeeping Manager, Revenue Manager, F&B Manager - wired with PMS (Opera Cloud / Mews / Cloudbeds), channel manager (SiteMinder / RoomKey), revenue tools (Duetto / IDeaS), and the daily ops cadence of a 30-150-room property.
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→ kwave.ai| Content | Count |
|---|---|
| Agents | 5 |
| Skills | 8 |
| Companies running this | 4 |
5 AI agents wired for this role. The CEO Dashboard is the hub; the rest report up to the CEO unless flagged owner-direct (escalation paths that bypass the CEO, like crisis routing).
| Agent | Role | Reports to |
|---|---|---|
| General Manager | Property Lead | owner-direct |
| Front Office Manager | Front Desk + Reservations | general-manager |
| Housekeeping Manager | Rooms + Public Areas | general-manager |
| Revenue Manager | Pricing + Channels | general-manager |
| F&B Manager | Restaurant + Banquets | general-manager |
8 workflows the agents can run for you. Each is triggered by natural-language commands. The full SKILL.md (inputs, procedure, output format, write guards) is mounted in your workspace under .claude/skills/<slug>/ after install.
| Skill | Description |
|---|---|
| channel-management | Use when running daily ARI sync - pushes availability, rates, inventory across OTAs (Booking / Expedia / Agoda), brand site, and direct channels via SiteMinder / RoomKey. |
| rate-shopping | Use when running daily rate shopping - pulls comp-set rates via OTA Insight / RateGain, recommends BAR (Best Available Rate) moves, identifies open / close-out triggers. |
| reservations-handling | Use when handling inbound voice / web reservations - books, modifies, applies promo codes correctly, handles group blocks, manages no-show / cancel policies. |
| housekeeping-board | Use when building the shift housekeeping board - assigns rooms to room attendants, tracks readiness (clean / dirty / inspected), flags maintenance issues, manages stayover vs checkout. |
| guest-messaging | Use when messaging guests throughout the stay - pre-arrival comms, in-stay request handling, checkout reminder, post-stay survey via Kipsu / Akia / Whistle. |
| review-response | Use when running the daily review-response sweep - drafts responses to TripAdvisor / Booking.com / Google / Expedia reviews, flags critical issues to GM. |
| fnb-banquet-events | Use when running banquet events - BEO (Banquet Event Order) drafting, menu costing, staffing plan, AV coordination for weddings / corporate / banquets. |
| night-audit | Use when running the overnight audit - closes the day in PMS, reconciles room + F&B + retail posting, drafts manager flash report for morning. |
Public listings only — opted in by the company. 4 companies below.
Create a company in KWAVE and the full Hotel Operations preset above runs in your workspace from day one - all 5 AI agents and 8 skills, wired and ready.
Detailed workflow guides for each skill live inside the workspace dashboard. Sign up at kwave.ai to access them.