A four-agent preset for ocean + air freight forwarders - Operations Manager, Pricing + Sales, Booking + Documentation, Tracking + Customer Care - wired with forwarding software (CargoWise / Magaya / WiseTech), carrier portals (ONE / Maersk / Hapag-Lloyd ocean + DHL / FedEx / UPS air), customs filing (ACE / ABI), and container-visibility platforms (project44 / FourKites).
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→ kwave.ai| Content | Count |
|---|---|
| Agents | 4 |
| Skills | 8 |
| Companies running this | 4 |
4 AI agents wired for this role. The CEO Dashboard is the hub; the rest report up to the CEO unless flagged owner-direct (escalation paths that bypass the CEO, like crisis routing).
| Agent | Role | Reports to |
|---|---|---|
| Operations Manager | Lead | owner-direct |
| Pricing + Sales | Rate Quotes + Customers | operations-manager |
| Booking + Documentation | Bookings + Customs Docs | operations-manager |
| Tracking + Customer Care | Visibility + Exceptions | operations-manager |
8 workflows the agents can run for you. Each is triggered by natural-language commands. The full SKILL.md (inputs, procedure, output format, write guards) is mounted in your workspace under .claude/skills/<slug>/ after install.
| Skill | Description |
|---|---|
| rate-quoting | Use when handling inbound RFQs - pulls carrier contracts (FAK, NAC), applies BAF / CAF / peak surcharges, generates the quote, tracks win / loss. |
| shipment-booking | Use when booking shipments post-quote acceptance - books with the ocean carrier or airline, secures equipment + space, generates booking confirmation + cargo cut-off. |
| customs-docs | Use when filing customs docs per shipment - drafts commercial invoice, packing list, HTS codes, ISF (10+2) for imports, AES for exports, files via ACE / ABI. |
| container-tracking | Use when tracking containers throughout transit - vessel ETA via Marine Traffic / VesselFinder, port congestion alerts, container milestones (loaded, gate-out, delivered). |
| exception-management | Use when shipments go sideways - rolled cargo, port omission, blanked sailings, customs hold, demurrage - root-causes, communicates, executes recovery. |
| billing-reconciliation | Use when reconciling billing post-delivery - matches carrier invoice against quoted rate + accessorials (demurrage / detention / chassis), bills the customer, tracks AR. |
| claims-handling | Use when filing damage / loss claims - opens claim with carrier (COGSA $500/pkg ocean limit), cargo insurer, tracks settlement, recovers customer loss. |
| compliance-aes-ams | Use when running export / import compliance - AES filing (US exports > $2,500), AMS / ISF (US imports), denied-party screening (BIS Entity List / OFAC SDN). |
Public listings only — opted in by the company. 4 companies below.
Create a company in KWAVE and the full Shipping Company preset above runs in your workspace from day one - all 4 AI agents and 8 skills, wired and ready.
Detailed workflow guides for each skill live inside the workspace dashboard. Sign up at kwave.ai to access them.