Billing Guide

1. Payment Methods

The following payment methods are accepted for online purchases at KWAVE.

• Credit cards / Debit Card issued in USA
• Paypal 
• In the case of payment with points, payment methods such as credit card, PayPal will be refunded with priority, and refunds will be completed within 5 to 10 business days depending on the payment method.
• Reward points
  

2. Payment Amount

• All of product's prices are in US$
• Please be noted that the actual amount of payment may differ from the price indicated in your cart depending on:
  - Including Tax and Shipping fee (less than $50 will include the shipping fee)
  - Special offers of particular products at the time of purchase
• Refund fee will not include special offers, promotions or reward points.
• All promotion items will be returned together with the actual items for refund process.
   

Order Placement

1. Preparing Shipment

Once payment is completed, your item(s) will be sent to our warehouse to be processed and packed for shipment.During this time, your order status will appear as "Preparing Shipment". Please allow 2-3 business days for the order to be processed and prepared for shipment. On the “Preparing Shipment” status, no changes and cancellations for your order can be made.

2. In Transit

Once payment is completed, your item(s) will be sent to our warehouse to be processed and packed for shipment.

3. Delivered

- Your order is delivered to your selected address.
- You can check your shipping status with the given tracking numbers on your order list.