Returns(Refund) Policy

KWAVE is committed to ensuring the highest quality products and does not sell used or damaged items.If you receive a defective or incorrect product, you may request a return (refund) within 7 days of receiving your package. Please contact our Customer Service Center as soon as possible to initiate the return (refund) process. If your return request is approved for the above reasons, KWAVE will cover the shipping costs and any additional fees. Refunds will be processed via the original payment method and may take approximately 2 to 15 business days to be completed. Please note that if a return (refund) request is made fraudulently or excessively, KWAVE reserves the right to restrict further return (refund) requests. All return (refund) approvals are subject to KWAVE’s discretion.

Returns(Refund) Procedure

Damaged or Wrong Items

• Please prepare the following information before you make a request to our customer service.
• Order Number / Pictures of Opened Package / Pictures of Damaged / Wrong Items / Pictures of Damaged Parts
• Please contact our customer service within 7 days after receiving your package.
• All shipping fees for exchanges/refunds of damaged or wrong items will be borne by KWAVE.

Missing Items

• Please prepare the following information before you make a request to our customer service.
• Order Number / Pictures of Opened Package / Pictures of Damaged / Wrong Items / Pictures of Damaged Parts
• If any of your items is missing, please contact our customer service within 7 days after receiving your package.
• All costs incurred as a result of the reshipment will be borne by KWAVE.
• Once your request for the missing item is accepted, we will immediately send the correct item to your address.

Returned Items

• Unclaimed packages, returned to KWAVE due to absence of addressee/wrong or insufficient address, will not be refunded.
• Please double check your zip codes and detail addresses before the checkout.
• For claims on returned parcel due to insufficient address, unclaimed by addressee and etc., can be checked only for delivery made within 2 months.

Non-Eligibility for Returns (Refunds)

Returns (refunds) are only available for defective products. Please note that returns (refunds) will not be accepted in the following cases:

• If the item was not purchased from KWAVE
• If the package was returned due to customer-related reasons (e.g., incorrect address, recipient unavailable, etc.)
• If the customer changes their mind about the purchase
• If the wrong item was ordered (customer’s mistake)
• If the return request is made more than 7 days after the delivery date
• If the product was intentionally damaged
• If the product has been used
• If the return is requested to change the color or product option
• If the return is made without any previous notice or in spite of the return request denied by our customer service

Additionally, KWAVE does not offer exchange services at this time. Please note that actual product colors may vary slightly depending on your device settings and individual skin tones, so please consider this before making a purchase.

For Further Inquiries

Please contact per Customer Service Center.
https://kwave.ai/pages/contact