Terms of Service

By accessing or using KWAVE (kwave.ai, agent.kwave.ai, and related services), you agree to be bound by these Terms of Service ("Terms"). If you are using KWAVE on behalf of a business, you represent that you have authority to bind that business to these Terms. If you do not agree, do not use the service.

These Terms incorporate our Privacy Policy and our Data Deletion procedure by reference.

KWAVE is an agent-operations platform operated by KWAVE AI Inc. ("KWAVE", "we", "us"). The service lets you (the "Customer") create one or more workspaces, select a role, and run AI agents that automate work across the SaaS platforms you connect (Shopify, Meta, Google, and others as we add them). Agents act only within the scope and on the data you have authorized through the relevant OAuth or API key.

KWAVE is a tool. The agents we provide do not give legal, financial, medical, or other professional advice; they assist with operational tasks. You are responsible for the actions your agents take on your behalf.

You may create a free account by signing up with a supported identity provider. A workspace represents one business or operational unit. You may create multiple workspaces under one account; each workspace's data and connections are isolated.

You are responsible for keeping your account credentials secure, for keeping the people you invite to your workspace under your control, and for the actions taken in your account and workspace.

You must be at least 16 years old to use KWAVE.

KWAVE offers a free tier and one or more paid plans. Plan tiers, included credits, and pricing are described on kwave.ai/pricing.

A paid subscription begins when you complete checkout and continues until you cancel. Cancellation takes effect at the end of the current billing cycle; you retain access through that date.

Free trial credits, when offered, do not roll over and have no cash value.

Payment is processed by Stripe. Refunds are at KWAVE's discretion except where required by law.

When you connect a third-party service (Shopify, Meta, Google, Composio-routed integrations, and others), KWAVE acts on your behalf within the scope of access you granted at the time of connection. You may disconnect any service at any time from Settings → Connectors.

5.1 Data controller and processor roles

For customer data and store data fetched from a connected service - in particular, customer records, orders, products, and storefront content from a Shopify store - you are the data controller and KWAVE is the data processor. KWAVE will:

• Process such data only on your documented instructions, including for the purposes you selected at install time on the third-party service's consent screen.
• Apply appropriate technical and organisational measures (encryption at rest with AES-256-GCM, TLS 1.2+ in transit, role-based access, audit logging) as described in our Privacy Policy.
• Engage sub-processors only as listed in §4 of the Privacy Policy. We will update that list before adding a new sub-processor.
• Assist you, as far as reasonably possible, with data subject access, deletion, and other requests received from customers of your connected store.
• Delete the data and revoke the OAuth connection promptly when you disconnect the integration or terminate your subscription. See Privacy Policy §2.4 and §7 for specific timeframes.

5.2 Your responsibilities as controller

You are responsible for ensuring that you have a lawful basis to instruct KWAVE to process your customers' personal data, including obtaining any necessary consent and providing your own customer-facing privacy notice. You must comply with the platform policies of every service you connect (Shopify, Meta, Google, etc.).

5.3 Data processing terms

§5.1 and §5.2 of these Terms, together with our Privacy Policy, constitute the data processing agreement between you and KWAVE. They satisfy the requirements of Article 28 of the EU GDPR and equivalent provisions of the UK GDPR and the California Consumer Privacy Act for KWAVE's role as a processor / service provider acting on your behalf.

KWAVE agents are powered by large language models (Anthropic Claude, and others as we add them). Agent output is generated probabilistically and may be incorrect, incomplete, or out-of-date.

You retain control over which agents run, what scope they have, and which actions they may take on the platforms you connect. Where an agent writes data back to a connected platform (e.g., publishes a post, updates a product, sends a message), you are responsible for the result. You can disable any agent function for any customer at any time from your workspace settings.

KWAVE does not use customer data fetched from your connected platforms to train models. Anthropic's enterprise zero-retention terms apply to inference calls. See Privacy Policy §2.4 for detail.

You agree not to:

• Use KWAVE to generate content, take actions, or process data that violates applicable law, intellectual property rights, or the platform policies of any connected service (Shopify, Meta, Google, etc.).
• Send unsolicited bulk communications, send spam, or otherwise abuse messaging integrations.
• Reverse-engineer, decompile, or attempt to extract source code from KWAVE except as permitted by applicable law.
• Use KWAVE to build a competing product.
• Bypass rate limits, abuse free tiers, or share account credentials with others to circumvent usage limits.
• Use KWAVE to harm minors, perform credit, legal, or medical decisions about a person without independent human review, or otherwise create material risk to a person's rights.

KWAVE may suspend or terminate your access, with or without notice, if we reasonably believe you have violated this section.

KWAVE and its components - software, design, documentation, brand - are owned by KWAVE Inc. We grant you a non-exclusive, non-transferable right to use the service during your subscription term.

You retain ownership of your own data, your business logic, and the workspace configurations you create. You grant KWAVE a limited right to process such data and configurations solely to operate the service for you.

Each party will keep the other party's non-public information confidential and use it only as needed to perform under these Terms. This obligation survives termination of your account by three years, except for trade secrets, which remain confidential for as long as they qualify as trade secrets under applicable law.

KWAVE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. EXCEPT WHERE PROHIBITED BY LAW, KWAVE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT AGENT OUTPUT WILL BE ACCURATE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KWAVE'S TOTAL LIABILITY UNDER THESE TERMS IS LIMITED TO THE AMOUNT YOU PAID TO KWAVE IN THE 12 MONTHS BEFORE THE CLAIM, OR USD 100, WHICHEVER IS GREATER. KWAVE IS NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR LOST DATA, EVEN IF KWAVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

You will defend KWAVE and its officers, employees, and contractors from third-party claims arising out of your use of the service in violation of these Terms or applicable law, including claims from customers of your connected stores about your processing of their data through KWAVE. KWAVE will give you prompt notice of any such claim and reasonable cooperation in the defence at your expense.

Either party may terminate these Terms by closing the account or cancelling the subscription. On termination we will, within 30 days, delete your account data, OAuth connections, and operational metadata, except where retention is required by law (e.g., billing records for tax purposes).

KWAVE may suspend or terminate immediately for material breach, including unpaid invoices, abuse of the service, or a confirmed security incident traceable to your account.

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. Each party consents to the exclusive jurisdiction of the state and federal courts located in Delaware for any dispute arising out of these Terms.

You and KWAVE waive any right to a jury trial. Class actions and class arbitrations are waived to the extent permitted by law.

When we make a material change we update the effective date at the top of this page. If the change affects how we use data you have already shared, we will email you before it takes effect. Your continued use of the service after the effective date constitutes acceptance of the revised Terms.

For questions about these Terms, to invoke any right described above, or for general legal contact, email support@kwave.ai.

KWAVE AI Inc., United States.