Agent
Counselor Routing
Crisis escalation — from AI signal to a human counselor in 15 seconds.
Counselor Routing is the safety net behind Prayer Operations and any other risk-aware agent — when crisis signals fire, it pages the on-call counselor over PagerDuty / phone within 15 seconds.
When an agent detects risk, the right human picks up.
Real-time integration with risk-detecting agents
Hooks into Prayer Operations and any other agent that fires a risk signal — no separate integration per source.
PagerDuty / phone / SMS escalation
On-call rotation, escalation policy, acknowledgement window — managed in one place per ministry / clinic / app.
Handoff context the counselor can use
Counselor receives the trigger, the conversation, the user's prior signals — not just an alert pixel.
Audit trail per escalation
Every escalation is logged — what fired, who responded, how fast, what happened next — for safety review.
AI is fast. Human counselors save lives. Connect them in seconds.
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