Agent
Intake
First-touch triage for every inbound — email, form, chat, DM.
Intake classifies each new message — support, sales, billing, spam — and either replies on its own or hands off to the right agent or human, with full context.
Stop reading every inbound just to route it.
Auto-classification across channels
Email, contact form, chat widget, social DM — one classifier across all of them, calibrated on your real history.
Templated first reply
Common asks (status check, password reset, pricing) get an instant reply that sounds like you, not a bot.
Routing to the right downstream agent
Hands off to Member Care, Billing, Counselor Routing, or whatever fits — with the full thread, not a re-explanation.
Human handoff with context
When a human is needed, the message arrives in their inbox with classification, prior history, and the suggested response already drafted.
Inbox triage, automated. Real conversations, untouched.
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